FLAT RATE LOCAL NORMAL MAIL S$2.00 & S$3.50 FOR REGISTERED MAIL
- Delivery takes 2 – 4 working days via Singpost local mail.
- Upon payment verification, your order will be mailed out within 2 working days.
- Simply Intimate will not be responsible for any lost in mail. A certificate of postage will be issued as proof of postage for each order mailed via normal mail. Registered mail is strongly recommended to ensure successful delivery.
- Tracking number will be provided for all registered mail. Delivery is trackable from Singpost website: http://www.speedpost.com.sg
- Customer or addressee (anyone living at the address) will be required to sign for the package at the door. If no one is present to receive it, a notification slip will be left either at the door or in the mailbox to collect within 10 days at the nearest Post Office. Customer will be required to bring down the notification slip with NRIC to collect it. Please use an addressee name that is as on NRIC.
S$10 COURIER DELIVERY CHARGE. FREE COURIER DELIVERY FOR ORDER VALUE S$100 & ABOVE
- Delivery timeslot Mon-Sun (including PH) Before 12PM, 12PM-5PM or 5PM-8PM
- Orders will be dispatched within 2 working days upon payment.
- Please update us on your preferred delivery date & timeslot. For payment received before 12PM, earliest delivery on the next working day.
- For deliveries on weekends or Public Holidays, payment must be received by 12PM on Friday or 1 working day in advance.
- Tracking number will be emailed to you once your parcel has been picked up by the courier. Click here to track your delivery status.
- Please note that deliveries will be done during your selected timeslot. We cannot guarantee the actual delivery time. All delivery times are dependent on the courier service provider.
- In event of unsuccessful delivery, your order will be returned back to the courier delivery base for further arrangements. Click here for re-delivery arrangements. Please note re-delivery have to be done within 1 week from the first delivery attempt. Otherwise your parcel will be returned to us and SGD10 is chargable for each return parcel to be re-delivered again.
- Please note our courier will not be able to deliver to Sentosa, Military Camps & designated no-go-zones.
MEET-UP @ LIMITED LOCATIONS (PAID ORDERS ONLY)
- Meet-up location to be advised upon order. Preferably at central MRT stations. Strictly no COD transactions.
- Date & time subject to our convenience, however we’ll try to accomodate your request. Meet up date & time to be advised upon order confirmation.
- Do confirm your preferred meet up venue, date & time at least 2 days in advance. Urgent next day meet up available upon request, subject to our schedule. Please whatsapp or sms 9222 6788 to enquire or leave a comment below.
- All orders are delivered to the address EXACTLY as it is entered on the order confirmation form at checkout. If any item is returned to us because of an incorrect or insufficient address, an additional delivery charge is applicable for each re-delivery.
- Simply Intimate will not be held responsible for any loss or damages incurred during delivery. Deliveries are made subject to the carrier’s terms and conditions of service, which are out of our control. However, we are committed to delivering quality products to your satisfaction. We will take every care to visually inspect each item to ensure it is in good condition before delivery. All items will be properly packed and wrapped for delivery.